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SERVPRO’s Water Damage Checklist | SERVPRO® of Eastern Rockland County

1/6/2022 (Permalink)

< img src =”house.jpg” alt = “a house floating in a large body of water" > When water damage strikes, make the call to SERVPRO of Eastern Rockland County for A-to-Z cleanup and restoration.

It seems almost unbelievable, but it’s true—14,000 Americans every day are the unfortunate victims of a home water disaster. It happens all over the country, multiple times a minute.

And if you happen to be one of today’s crop of frustrated, soaked homeowners, we hope you know you can count on SERVPRO to get you back in the dry.

We’ll walk your property through a thorough process to get everything safely and effectively handled—here’s how it looks.

Emergency Contact. When you contact us by phone or online, we’ll quickly guide you through some questions to help us understand the situation at home. Then we’ll set up a time in the very near future when we can meet with you on site.

Inspection and Water Damage Assessment. If the source of water is still active when we arrive, first priority will be stopping that flow. Then we can properly assess the damage, lay down a game plan and inform you of any hazards of which you need to be made aware. We’ll also determine which items need to be replaced.

Water Removal. The removal phase begins next, wherein we bring in incredibly powerful pumps and industrial vacuums to remove invasive water gallons at a time. Hundreds, maybe even thousands, of gallons of the wet stuff will come out of your house as we do whatever it takes to completely remove every drop.

Damaged Material Removal. Our first aim for your possessions is to be able to restore them to their pre-damage conditions. However, some items may not be salvageable, and these will be removed to help expedite the drying process for the rest of your home.

Cleaning, Sanitizing and Deodorization. The mess water makes leaves stains, toxins and smells behind, and we’ll be hard at work getting rid of all of them.

Drying. Visible water may be gone now, but moisture remains, locked up in surfaces all over, threatening to breed mold. We’ll dry out every ounce of unneeded moisture to make sure that doesn’t happen.

Monitoring. All the while, we’ll be keeping a close eye on the proceedings, making whatever adjustments may be necessary, depending in your specific home and situation.

Repairs and Construction. Once all is dry again, we can put the final touches on your home, restoring drywall, carpet and more, and reconstructing any areas which incurred major damage.

When water damage strikes, make the call to SERVPRO for A-to-Z cleanup and restoration. We’ll make your damaged property look “Like it never even happened.”

24-Hour Service When You Need it Most | SERVPRO® of Eastern Rockland County

12/30/2021 (Permalink)

< img src =”fire.jpg” alt = “a small interior room showing extensive damage from a recent fire" > If a fire issue happens during the holidays, remember the trusted leader in the recovery industry, SERVPRO of Eastern Rockland County.

Remember waiting for things?

It was the worst. Before the advent of same-day delivery, order-ahead apps and instant pots, there were things you simply couldn’t get right away.

And before 24-hour emergency service, cleanup and recovery for damaged homes was one of those things.

But now we live in the “now” age, and you can get instant help from your Eastern Rockland County SERVPRO mere moments after you experience a recovery need at home or at your business, even if it happens in the middle of the night or on a holiday weekend.

That’s not only convenient, it can save you further trouble and cost.

After a fire. The immediate effects of a fire are painfully obvious to the eye. But you may not realize the hidden, quick work being done by soot, the tiny, sticky particle bits left over after incomplete combustion. These latch on to carpet and surfaces instantly and start digging in, creating stains in minutes.

In a matter of a few hours, soot and its partner smoke can cause irreparable damage to walls, ceilings, flooring and furniture. You don’t have time to wait, and we won’t make you.

After water damage. The timeline to active mold after water damage is a measly 48 hours. After that time, you’re guaranteed to have mold on damaged walls and affected surfaces in moistened areas. It’s imperative that water be removed and thoroughly extracted from your home right away, because mold can cause health problems, as well as threaten your home’s structural integrity.

There are all kinds of possibilities for acute damage when storms and natural disasters rip through town as well. And while you can’t be fully prepared for all of them, you can know the right call to make to get help as soon as your issue presents itself. Whether it’s a burst pipe or a tornado, you always know you’ve got help right away when you call the industry leaders at SERVPRO.

When you need help after a home or business disaster, fast service is a priority, and there’s nobody faster or more prepared than SERVPRO. Call us anytime to take advantage of our 24-hour emergency service.

Water Damage Isn’t Inevitable, But It’s Close | SERVPRO® of Eastern Rockland County

12/9/2021 (Permalink)

the underside of a sink showing water damage from leaking pipes If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO of Eastern Rockland County.

Have you heard the one about the big, galactic villain with the big chin, who snapped his fingers and told everyone he was “inevitable”? He had this big plan for destruction, and it almost worked, too.

Well, we don’t really know how to break it to you, but…he’s kind of living in your house.

Yes, your pipes are holding back an enemy of almost equal power to the mad titan—an aquatic force so destructive it can cause unthinkable amounts of damage, seemingly in the time it takes to snap one’s fingers.

Water damage can certainly seem inevitable, especially once you see the numbers. But you need and use all that water, of course—that’s why keeping your plumbing and water system well-equipped and maintained is your best line of defense, holding the water at bay so it can only do what you allow it to do.

Here are the numbers to prove it:

24. That’s the percentage of all U.S. home insurance claims that are called in because of water damage.

48. When water takes over an area, you’ve got this many hours to get it under control before mold starts growing.

98. If you have a basement, this is the percent chance you’ll encounter water damage in it—the odds you’ll never experience basement water damage are 49:1.

10,234. Slap a dollar sign on this number and you get the average water damage claim amount. Water damage claims often involve repair and restoration of sub flooring, furniture and other costly items.

14,000. By the time you finish reading this paragraph, at least one more incident will have occurred—that’s because water is damaging a home in the U.S. this many times every day, an average of once every six seconds.

13,000,000,000. This is the amount, in dollars, paid out annually on insurance claims to repair water damage in U.S. homes. And we’re not even getting into business claims.

It may seem inevitable that you’ll become part of these statistics, but with some resolve and attention, you can give yourself a fighting chance. Maintain your systems and get regular repairs and upgrades, keep your roof in good shape and stop leaks right away, and you’ve got your best shot to win against water damage.

If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO to see how we can quickly and fully restore water damage to your home or business.

Get Ready for Winter Storms and Extreme Weather | SERVPRO® of Eastern Rockland County

11/23/2021 (Permalink)

A close-up image of a car and tire moving through snow If winter weather should bring damage to your home or business, contact SERVPRO of Eastern Rockland County for fast, restorative solutions.

Not to steal a phrase or anything, but winter is coming. Whether you love it or dread it, cold weather is on its way back to New York again, alongside holiday parties, religious festivals, family gatherings and the prospect of a new year.

Living in Rockland County means dealing with winter’s potentially harsh and dangerous weather, so let’s run down the list of things you need to prepare as it heads your way.

<h3your-family">Protect Your Family

Does your family know what to do in the event of an emergency? You need an emergency action plan to help everyone know what to do, where to meet and how to stay in contact during a crisis.

Take time to winterize your vehicle, whether by yourself or with the help of a mechanic. Check all major systems, as well as your battery, fluids and tires. Replace or repair anything that needs attention before you find yourself on the side of the road during a freeze, or on a slick road with bald tires.

And finally, keep your family’s emergency kits stocked up, both at home and in the car, including fresh clothes and sturdy shoes.

<h3your-home">Protect Your Home

Frozen pipes are a serious issue in the cold clutches of winter. Avoid this source of intense water damage by letting your faucets leak during deep freezes, and insulating pipes where needed.

Check your home’s heat systems and perform any necessary repairs to avoid being left in the cold. It’s better to do a little maintenance while weather is still relatively mild than to be suddenly left without heat during an intense cold snap.

If you use any wood-burning appliances for heat or recreation, make sure furnaces and flumes are clean, and that you have proper ventilation to avoid smoke damage or inhalation.

If you notice cold air leaking indoors, check to see whether you may need to reseal your windows or add some insulation in the attic.

<h3your-pets">Protect Your Pets

Your dogs and cats aren’t made to handle cold weather, so bring them in where they can be comfortable.

Any outdoor livestock should have adequate shelter and access to non-frozen water.

<h3for-melts-and-flooding">Watch for Melts and Flooding

When heavy snow and thick ice melt, they can cause dangerous floods. From ice dams on your roof exploiting leaks in your roof to creeks and ponds flooding, always be careful during a seasonal thaw.

As always, stay tuned into local news outlets, and let weather apps and national agencies send you alert notifications by phone or text.

If winter weather should bring damage or flooding to your home or business, contact SERVPRO of Eastern Rockland County for fast, restorative solutions.

Commercial Fire and Emergency Escape Planning | SERVPRO® of Eastern Rockland County

11/16/2021 (Permalink)

Large commercial building on fire with fire emergency vehicles. SERVPRO of Eastern Rockland County is a premier fire damage cleanup and restoration company.

An emergency escape plan is not required for all businesses; however the Occupational Safety and Health Admin. (OSHA) recommends building an emergency action plan to protect yourself, your employees, and your business. OSHA suggests the following when creating your plan: 

Organize a Preparedness Procedure review with employees to review your company's emergency plan. You may want to select an individual or team to lead and coordinate your emergency plan. 

Once a plan is developed, post evacuation procedures, including routes and exits, where they are easily accessible to all employees. At all times ensure all routes are clearly marked, well lit, unobstructed, and wide enough to accommodate the number of evacuating personnel.

Conduct office evacuation exercises and drills. Designate a safe spot outside the facility where employees can regroup, recover and conduct a head count. Once conducted, evaluate how well the plan worked and if additional training is needed. 

Every second counts during a fire, help your employees and business by being prepared by having a plan in place. Call SERVPRO of Eastern Rockland County to help with restoring your business after the disaster. Read about our commercial restoration services

A Quarter of All Fires Start at Home | SERVPRO® of Eastern Rockland County

11/11/2021 (Permalink)

a firefighter battling a fire with a water hose in hand Regardless of the cause, SERVPRO of Eastern Rockland County are here for you if your home is affected by fire.

Fires at home are still a problem, despite practical education, advances in technology and visible ad campaigns to try and help us put them to an end. 

How are these fires getting started, and what can we do to prevent them? Let’s dive in and take a look.

Cooking. Whenever you’re dealing with hot oil, grease and heating elements, you run the risk of something getting out of hand. And it stands to reason that the occasional fire would result from grilling or a stovetop accident. But the frustrating thing about this statistic is the fact that most of the whopping 49% of home fires that start in the kitchen happen because of unattended cooking. You read that right—the No. 1 cause of the 350,000 annual home fires in the United States is people not paying attention while they cook.

Heating equipment. When the weather gets colder, we use heaters to keep the house cozy, which introduces a natural risk of fire. Space heaters in particular have a reputation for sparking the combustibles around them, or starting fires when they overheat or tip over. If you use space heaters, make sure you’ve got a new one with more safety features.

Electrical fires. Think about how many things in your home right this second are chewing up electricity. That number may or may not get even higher depending on what time of day and who’s in the home. But if your home is older, it may not be equipped for all that electrical pull. And older wires are far more likely to fault, short-circuit or become damaged anyway.

Smoking materials. The lowest-ranking cause of home fires is, in a sense, the most costly—though only 5% of house fires are started due to smoking materials, they account for the highest percentage (almost a quarter) of all civilian fire fatalities.

Regardless of the cause, SERVPRO of Eastern Rockland County is here for you if your home is affected by fire. Contact your local team today to see how we can help.

Commercial Services to Make Your Business Shine | SERVPRO® of Eastern Rockland County

10/19/2021 (Permalink)

a SERVPRO employee in PPE prepping an area for cleaning Are you ready to have the cleanest business in town? Contact SERVPRO of Eastern Rockland County for all your cleaning needs

SERVPRO is the industry leader when it comes to home restoration and recovery. We make sure homeowners struck by flooding, water damage or physical disasters of any type receive the attention and recovery they need, and that their restoration process is total.

But did you know we also offer the same services and more for businesses? You better believe we do.

We offer everything for business owners we provide for homeowners, and then some! What’s the “then some,” you ask? How about ultra-grade commercial cleaning, so you can present your best look to employees, customers and potential clients.

Commercial Services for Businesses of Any Size

Your business service is what you do best, and we make it our mission to help you keep your focus there, while we focus on cleaning and sanitizing your facilities. We do this everywhere, including:

Stores, supermarkets and retail spots. Give your customers the clean feeling that makes them feel good about coming in and spending some time.

Scholastic facilities and athletic venues. Regular cleaning by teachers and students, though certainly well-intended, is only getting rid of half the bacteria that resides on desks and chairs, and the numbers are even worse when we start talking about things like printers and computers. We can make it safer at schools by providing the kind of cleaning you only get from SERVPRO.

Healthcare facilities. Hospitals, nursing facilities and outpatient treatment centers require a high level of sanitation care, and we can provide it.

Resorts, hotels and casinos. When people are mingling and hospitality is key, we can help you make sure everything is clean and safe.

Restaurants and foodservice facilities. Whether you’re serving, preparing or manufacturing food products, you need a spotless, germ-free space, and we can make it happen.

Commercial complexes and managed properties. Anywhere people live, play or do business, we can improve the experience by providing a next-level cleaning.

When you’re ready to have the cleanest business in town, we’re ready to help. Contact your local SERVPRO to get the pros working on the cleaning so you can work on the work.

Thoughtful Considerations for Choosing Your Service Company | SERVPRO® of Eastern Rockland County

10/7/2021 (Permalink)

three green SERVPRO trucks lined up on a side street You can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line, SERVPRO of Eastern Rockland County.

Fires. Floods. Tornadoes and Noreasters. It’s a set of thoughts that may keep you up at night.

As a homeowner, you’ve likely come to accept the fact that at some point you may have to deal with an event like one of these and their effects on your home. When that day comes, you’ll have to do some quick decision-making as you decide who to call to help you through a tough moment.

You might rest easier, however, if you’re able to make your mind up in advance. Here are a few questions to guide you as you consider a restoration provider.

Are They Legit?

It’s a sad truth, but unfortunately con-men and scammers come out in full force during times of natural disaster recovery. Under-credentialed contractors swoop in to take advantage of folks in need, and they under-deliver or deliver shoddy work, or worse yet, take your deposit and scram.

When you’re reeling from a natural disaster, it’s imperative that you know you can talk to someone who will treat you with the care you deserve.

SERVPRO has become the industry leader by delivering on promises and fostering great relationships with millions of home and business owners over the course of our 50-plus years in the service industry.

And we’re trusted by punctilious national organizations like the PGA Tour who count on us to clean, restore and maintain some of the most gorgeous, manicured facilities in the country. If we can stand up to their exacting standards, you know you can trust us to take good care of your home or business.

Will They Be There When I Need Help?

You don’t want to be left waiting when you’ve got an emergency on your hands (or in your home). That’s why we’re available for emergency services every hour of every day.

We know you don’t have time to waste when water is soaking your carpet or smoke is settling into your clothes, so we’re always standing by.

Where’s a Fleet When You Need One?

SERVPRO of Eastern Rockland County is a locally owned and operated franchise, which means we’re always nearby.

But if we need backup for major emergencies, we’re flanked by the full might of the 1,800-member national SERVPRO network. There’s no disaster too big and none too small for the pros in green.

When you call SERVPRO, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

Keep Fire Out of Your Fall Plans | SERVPRO? of Eastern Rockland County

9/16/2021 (Permalink)

a small campfire burning bright in the dark night Be mindful about fall fire safety. Always remember that SERVPRO of Eastern Rockland County is the trusted leader in the restoration industry.

Ahh, autumn in New City. There’s just something magical about it—leaves are dropping and changing, there’s football everywhere you turn and everything smells like pumpkin spice.

Campers and hikers squeal with delight, and bags of candy begin to accumulate at your house to give out to costumed wanderers.

But even this most pleasant season brings potential for fire danger, so let’s take at a few areas in which you need to exercise caution.

Campfire Safety

Building a campfire properly is as important as putting it out properly. Use matches or a lighter only—never use an accelerant like kerosene or lighter fluid.

Build your fire safely out from under any low branches, and at least 25 feet from any structures, buildings or tents.

Make sure your fire is completely extinguished before you leave camp. Douse every last ember with water until the wood and ash is cool to the touch.

Leaf Burning

You have a few options when it comes to leaf removal. You could have them hauled away or mulched, but some residents choose to burn them as well.

You’ll need a permit and proper fire safety methods, however. Build any open flame at least 50 feet away from your home, and use a burn barrel if you can.

Also, burning anything besides organic yard material is prohibited, as it presents both fire and environmental hazards.

Space Heaters

Portable space heaters are a major cause of home fires as weather cools down. If you’re using one to heat your personal space on cool mornings or evenings, make sure to keep it at least three feet from anything that is flammable, including furniture, curtains or clothes.

Keep heaters on a level surface away from any activity, and upgrade to a newer model with tip-over or overheating sensitivity.


We’ll get into detail later, but as you decorate for spooky season, make sure you’re keeping fire safety in mind, especially with the use of candles.

If a fire hazard should turn from potential to reality in your home, remember the trusted leader in the fire cleanup and recovery industry and contact SERVPRO to get your property fully restored right down to the smell of smoke.

Common Sources of Water Leaks and Damage | SERVPRO® of Eastern Rockland County

9/7/2021 (Permalink)

a leak in ceiling creating water lines running down an interior wall A water leak can turn into a big problem. Contact the SERVPRO of Eastern Rockland County team if you are dealing with any water damage.

Nobody expects water damage, caused from with in our homes, but occasionally, we have to deal with it anyway.

But knowing the typical places these kinds of accidents may occur is a first (and big) step toward keeping them from happening.

Toilets. The toilet is one of your most-used water sources, and that means that the rubber flapper inside the tank and the valve seal underneath it are prone to wear out and develop leaks over time.

Appliances. Your refrigerator, dishwasher or any appliance that transports water may develop leaks from various hoses or joints. Washing machine disposal pipes are particularly prone to deterioration, and old water heaters have even been known to burst.

Clogged gutters. Leaves fall, dirt collects and debris clogs. These things all happen in your gutters, and when they do, you’ll find yourself with water backing up into your house, either in the roof and attic, or streaming down interior walls.

Roof damage. Your roof really takes a beating, bearing the brunt of harsh, daily sunshine, regular rain and occasional hail. All these things can cause your shingles and flashing to degrade over time.

Pipes. Pipes fail for a number of reasons, from rust to water pressure to faulty joints. Keeping plumbing updated is a real headache-saver. Another scenario that’s harder to catch is the presence of tree roots in outdoor lines.

Blocked garbage disposals or other pipes. You probably know that coffee grounds can clog your disposal—foods like rice and potatoes can, too. Anything that collects into a sludge or retains a lot of moisture can cause backups or blockages.

Taking regular stock of your water systems at home can save you some hassle, time and frustration, and allow you to go to bed pretty confident that your house will be dry inside in the morning.

Learn more about water damage tips.

If a water leak erupts into a big problem at home, you’ve got the best team in the business on your side. Contact SERVPRO today so we can get started.